Customer Service (Karnival Kerjaya MyFuture Jobs)
Singtel
Date: 1 day ago
City: Malacca
Contract type: Contractor
Be a Part of Something BIG!
In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions in Customer Service function in Melaka.
As a Customer Experience & Technical Support Specialist, you will be the frontline ambassador for Singtel, delivering outstanding support and service across multiple channels—including in-store interactions, inbound/outbound calls, emails, chats, and internal systems. You will guide customers through product inquiries, troubleshoot technical issues, assist with service applications and recontracting, and support business clients with internet and network fault resolution. These roles require strong communication and problem solving skills to ensure we deliver the best customer experience
Key Roles
In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions in Customer Service function in Melaka.
As a Customer Experience & Technical Support Specialist, you will be the frontline ambassador for Singtel, delivering outstanding support and service across multiple channels—including in-store interactions, inbound/outbound calls, emails, chats, and internal systems. You will guide customers through product inquiries, troubleshoot technical issues, assist with service applications and recontracting, and support business clients with internet and network fault resolution. These roles require strong communication and problem solving skills to ensure we deliver the best customer experience
Key Roles
- Customer Care Officer – Livebot
- To support customers via bots (devices) in Singtel Shops.
- Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
- To channel and escalate any unresolved issue/complaint to other stakeholder or next level , within the agreed procedure.
- Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.
- Customer Care Officer – SME Tech
- Manage Business Fibre Internet, Singtel TV, Business Digital Line, Singnet Wireless connection fault report issues via inbound call and internal escalation mailbox
- Perform follow up with customer to ensure end to end resolution
- Perform escalation to respective resolver’s team for non-FCR cases. E.g. Network issues related to Unable to Send / Receive Email, Unable to surf certain website and Speed Latency.
- Ensure fault report ticket are created in system. eLog all customer interactions and issues accurately in the system
- Customer Relation Officer
- Passionate about engaging with customer through different interactions - inbound/outbound call or chat/email.
- Build a strong relationship with customer by providing a delightful end-to-end experience & effortless way of acquiring new products & recontracting of existing subscriptions.
- Be a subject matter expert by keeping yourself updated with product details & latest offer information, sales processes & ordering fulfilment.
- Contribute and support the achievement on your individual & team's sales target, call productivity, and customer engagement score.
- Display a collaborative mindset when working with internal & cross functional teams to easily resolve customer's concern & demands.
- Any other duties assigned by the team leader.
- Diploma or Bachelor’s degree in Business, or related field (specific requirements vary by role).
- 1-2 years of relevant experience in contact center. Fresh graduate is welcome to apply as well.
- Proficiency in Microsoft Excel, Word, PowerPoint
- Strong communication, analytical, and problem-solving skills
- Commit to work on shift rotational work arrangement including weekend and Public Holiday
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Materials Research and Development Operator
Prysmian,
Malacca
1 week ago
To conduct material and cable testing as well as analysis in the laboratory. To conduct fire performance testing in fire testing laboratory. To prepare reports on the material and cable test result. To assist Lab Engineer to carry out work-related tasks given. Assisting in Factory Acceptance Test (FAT) To maintain laboratory tidiness and cleanliness, safety plan and associated records. Minimum...
Walk-In Interview - Aeon Bandaraya Melaka (12th & 13th June 2025)
AEON CO. (M) BHD.,
Malacca
MYR 1,700
-
MYR 2,200
per month
1 week ago
Job ResponsibilityProviding good service and friendly service to customersGive advice in terms of productEnsure the premise is in clean and orderlyAttractive personality, energetic and positive behaviorJob RequirementsOnly for serious applicantHave at least PMR / SPMHave  an attractive personality and can communicate wellAge 18 years and aboveHave a strong interest in retailAble to work in shifts, weekends and public holidaysApplicants...
Staff Engineer Test
Infineon Technologies,
Malacca
1 week ago
We are looking for a highly motivated and experienced Senior Test Development Engineer to join our global engineering team. In this role, you will be responsible for the development, enhancement, and optimization of test solutions for power driver ICs across the product lifecycle—from New Product Introduction (NPI) to high-volume production. This role involves close collaboration with cross-functional teams, including concept...
