Customer Service (mandarin speaking, cum Admin)

About us

DreamWatch (@dreamwatchglobal) is a leading luxury watch dealer in Malaysia, specializing in prestigious brands like Richard Mille, Audemars Piguet, Patek Philippe, and Rolex Our team is given opportunities for personal growth and career development, surrounded by a passionate team in the luxury watch industry. We believe in fostering a positive, inclusive culture that encourages teamwork and excellence, making DreamWatch not just a place to work, but a place to thrive and succeed.

Qualifications & experience

• 1 year working experience.
• Degree in any field is preferred.
• Proficiency in Mandarin & English is a must.

Tasks & responsibilities

• Customer Support: Respond to customer inquiries via phone, email, or social media, providing accurate information about products and services, resolving issues, and ensuring customer satisfaction.
• Follow-up and Customer Relations: Follow up with customers post-purchase to gather feedback, address concerns, and maintain strong customer relationships.
• Administrative Tasks: Perform general administrative duties such as data entry, maintaining records, filing, and managing schedules or appointments.
• Coordination with Internal Teams: Communicate and coordinate with internal teams (sales, marketing, logistics) to ensure seamless customer experiences and to address any issues that arise.

Benefits

• Attractive remunerations & allowances.