Customer Service Officer

ELITE ADVANCE SERVICE SDN. BHD.


Date: 2 weeks ago
City: Johor Bahru
Contract type: Full time

Requirements

  • With 1+ years of hands-on experience in the fintech or blockchain industry.
  • Proficient in both English & Mandarin.
  • Bachelor's degree or above in related field.
  • Ability to articulate issues or problems to internal departments.
  • Knowledge of blockchain would be an advantage.
  • The ability to communicate in Mandarin would be an advantage.
  • Good and positive attitude with a keen interest in learning.

Responsibility

  • Deliver fair outcome to our customers and ensure the quality of service in place.
  • Actively share customer feedback with internal departments to improve the customer experience.
  • Actively respond to the feedback received from social media.
  • Work with internal teams to ensure the pre & post service for all products are in place.

Benefits

  • Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
  • Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
  • Employee engagement, recognition, and appreciation programmes
  • Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
  • Comprehensive insurance coverage
  • Festival gifts, birthday vouchers, etc.
  • Team Building

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