Customer Service Officer (Malacca)
EU Holidays Pte Ltd
Date: 2 days ago
City: Malacca
Salary:
MYR 2,500
-
MYR 3,000
per month
Contract type: Full time
- Handle customer inquiries through telecommunication channels.
- Support customers based on their language preferences while providing assistance.
- Attend to customer queries, complaints, and suggestions.
- Direct customers to relevant departments if necessary.
- Elevate concerns to management when unsure how to proceed.
- Process exchanges and refunds in accordance with company policies.
- Offer customers information on products or services that match their needs.
- Monitor communication records to ensure all customers receive assistance.
- Analyze feedback to identify trends and make recommendations for improvement.
- Conduct customer surveys as needed.
- Fresh graduates are most welcome to apply
- Candidates must possess at least a Diploma (in any field). Customer services related will be advantaged
- Proven experience as a customer service representative, customer support representative, or similar.
- Candidate must be very fluent and able to type in English, Bahasa Melayu & Mandarin
- Computer literate.
- Ability to draft professional emails.
- Active listening skills and attention to detail.
- Solid awareness of your skillset and willingness to refer customers for help, as neededNote : Enjoy a competitive salary of RM2500 - RM3000+, plus commission, along with exciting opportunities for overseas travel.
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