Customer Service Officer/Executive (Apple Authorized Service Provider)
SNS Network (M) Sdn Bhd 512056-k
Date: 15 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- Striving to achieve and maintain overall performance adhering to SLA.
- Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.
- Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
- Fresh graduates are welcome to apply.
- Able to speak in English, Bahasa Malaysia or Mandarin
- Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
- Positive attitude, self-motivated and customer service orientation.
- Knowledge in Apple products will be an added advantage.
- Applicants must be willing to work on Saturday (half day), 5 working days per week.
- Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.
- Employee Shares Option Scheme (ESOS)
- KPI rewards
- Annual Bonus
- EPF, SOCSO, EIS
- Medical Claim
- Overtime Claim
- Annual Leave/ Medical Leave/ Wedding Leave, etc
- Staff Purchase Scheme
- Product Training: Apple/ Intel/ Microsoft/ APC, etc
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review- Twice per year
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