Customer Service Representative

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

• Respond to customer inquiries and resolve any issues in a prompt and professional manner
• Work closely with internal operations to meet customer’s requirements
• Liaise with internal and external party
• Prepare documentation accurately and efficiently (such as Bill of Lading, COA, COO, Insurance etc)
• Ensure compliance with Customers’ Standard Operating Procedures
• Proofreading of BL drafts & Approval of BL drafts to Carriers
• Requesting amendment of BL drafts to Carriers (if any)
• Arrange booking of ocean vessels and drayage for export containers and update systems accordingly
• Coordinate with internal teams and external partners to ensure seamless delivery of freight services
• Monitor shipment progress and provide timely updates to customers
• Commit to get orders completed in compliance with KPI. Take all possible action to complete orders and log corresponding Non-Conformances if third parties are preventing order completion within KPI
  
  

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.