Customer Service Representative
AFFIN Group
Date: 2 weeks ago
City: Johor Bahru
Contract type: Full time
Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
Accountabilities
Financial
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
- To provide frontline service to customers.
- To deliver quality customer service in accordance with Bank`s internal policies.
- To perform back office functions as well as rendering customer service support.
- To contribute towards branch`s deposit growth and cross selling Deposit / Investment /
Accountabilities
Financial
- To take pro-active actions to prevent fraud and losses (internal & external)
- To contribute to deposit growth by way of soliciting new accounts.
- To assist in managing cost control for the branch as per approved budget.
- Perform daily branch activities in accordance to Bank`s internal policies &
- Effective cash handling and ensure Mid Day and End of Day cash balancing is
- Ensure accuracy in day end balancing within reasonable time.
- Compliance to individual teller/drawer limit.
- Compliance to Bank`s standard average serving time and average waiting time.
- Daily vouchers bundling and cross checking of vouchers at the end of day.
- Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT,FEA, FATCA, CRS etc.
- Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
- Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.
- Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
- Ensure accuracy and error free in service delivery.
- Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
- To maintain good rapport with internal and external customers.
- Resource management i.e. annual leave / attendance / branch meeting.
- Participate in staff development including Structure on the Job Training (SOJT) / coaching.
- To manage and undertake ad-hoc assignments assigned by Management from time to time.
- Social commitment activities involvement (CSR).
- To ensure cleanliness of the bank’s premise & SSL area.
- Relief duties as and when required.
- When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB
- To involve and contribute to any special event organise by branch.
- Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
- To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
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