Customer Service Representative
Alpha Iota BPO
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Join Our Alpha Iota Family, Where Everyone Wins!
Here's what awaits you at Alpha Iota!
What would you be doing:
- Lucrative Salary Package
- Learning & Development Programs to Upskill Yourself
- Employee Accommodation & Food Allowance
- Tons of Health and Wellness Perks & Benefits
- Motivating and Supportive Team
- and lots more!
Here's what awaits you at Alpha Iota!
What would you be doing:
- Respond to customer inquiries via live chat in a timely, professional, and courteous manner.
- Build in-depth knowledge of company products, services, and processes to effectively resolve issues and provide top-notch support.
- Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
- Escalate special cases or complex issues to the appropriate person in charge for further handling.
- Support customer service operations with additional tasks and administrative duties as needed.
- Consistently deliver high-quality service to maintain strong customer satisfaction.
- Uphold integrity and confidentiality in handling all customer information.
- Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
- Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
- Strong multitasking, organizational, and time management skills.
- Creative and resourceful problem-solver with a proactive mindset.
- Reliable high-speed internet connection (work-from-home role).
- Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
- Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
- Work schedule: 10 hours per day (including a 1-hour break), 5 days a week, with 2 rest days.
- Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
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