Customer Service Representative

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative in Eaton’s Electrical business, based in Selangor, Malaysia. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

If you have Customer Service experience and is able to use SAP (QTC/OTC module) you are highly encouraged to apply.

What You’ll Do

Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers’ requirements.

• Order Administration – To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, e-mails or meeting.
• Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note)
• Warranty Support – To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team
• Project Management - To track and manage project orders with internal stakeholders on deliverables.
• To be committed & responsible for Quality Management System:
• Implement the process approach and risk-based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Ensuring the QMS meets its goals
• Engage, direct, and support individuals contributing to the QMS
• Create a culture of continuous improvement
  
  
  

Qualifications

Degree or Diploma in any field

At least 5-8 years of customer service or order fufillment experience or equivalent 2-3 years from same industry/ field

Skills

• Proficient in Microsoft Office and SAP is a must
• Basic writing and communication skills
• Have a sense of responsibility and initiative
• Ability to work in a dynamic environment
  
  
  

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.