Customer Service Representative - Chinese Speaker

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About The Team

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle high amounts of chats from Binance VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives.
• Identify and evaluate customers’ needs to deliver satisfaction.
• Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
• Provide service excellence so as to develop and maintain VIP customer loyalty.
• Analyze and report product malfunctions.
• Gather user’s feedback and suggestions and share with relevant business units/departments.
• Handle any other ad hoc tasks assigned by the supervisor.
  
  

Requirements

• Minimum of 3+ years’ experience in customer service, preferably in crypto, finance or e-commence industry.
• Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
• Ability to work under pressure in a fast-paced environment.
• Passionate for the customer service industry and can accept to work under different shifts.
• Familiarity with both spot and derivatives trading is a plus.
• Confident, articulate, multitasking, hardworking and passionate.
• Ability to exceed customer expectations.
  
  

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
  
  

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.