Customer Service Representative - English Speaking
IBM
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time

Introduction
[Daily Operations]
[Daily Operations]
[Languages]
[Daily Operations]
- Handle in bound and out bound calls & manage email queries
- Analyse request and ability to make judgement based on checklist/rules/policy
- Validation and audit of abnormal claims based on policy
- Route request to appropriate departments based on policy and approval requirement
- Check and Validate warranty claims
- Request approval, and/or escalate to level 2 teams when required
- Identify common errors and issues to management team
- Resolve concerns and close pending claims by coordinating and chasing concerned parties
- Improve overall hold claims
- Warranty closing
- Pre-closing of warranty activity
- Warranty claims invoice management when/where required
- Address and ensure complete resolution on concerns and issues
- Ensure resolution is in compliant with processes and closed on time
- Miscellaneous requests concerning Warranty Claims.
[Daily Operations]
- Handle in bound and out bound calls & manage email queries
- Analyse request and ability to make judgement based on checklist/rules/policy
- Validation and audit of abnormal claims based on policy
- Route request to appropriate departments based on policy and approval requirement
- Check and Validate warranty claims
- Request approval, and/or escalate to level 2 teams when required
[Languages]
- Fluent in English, Malay
- Willing to work during MY Public holiday.
- Basic Excel & Computer Knowledge
- Independence and Fast Learner
- Customer service skill/experience is require
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