Customer Service Representative - English Speaking

IBM


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Introduction

[Daily Operations]

  • Handle in bound and out bound calls & manage email queries
  • Analyse request and ability to make judgement based on checklist/rules/policy
  • Validation and audit of abnormal claims based on policy
  • Route request to appropriate departments based on policy and approval requirement

[Warranty Bills Verification]

  • Check and Validate warranty claims
  • Request approval, and/or escalate to level 2 teams when required

Monitor And Improve Aging Items By The Following

  • Identify common errors and issues to management team
  • Resolve concerns and close pending claims by coordinating and chasing concerned parties
  • Improve overall hold claims
  • Warranty closing
  • Pre-closing of warranty activity
  • Warranty claims invoice management when/where required

[VOCs for Warranty Claims]

  • Address and ensure complete resolution on concerns and issues
  • Ensure resolution is in compliant with processes and closed on time

[Others]

  • Miscellaneous requests concerning Warranty Claims.

Your Role And Responsibilities

[Daily Operations]

  • Handle in bound and out bound calls & manage email queries
  • Analyse request and ability to make judgement based on checklist/rules/policy
  • Validation and audit of abnormal claims based on policy
  • Route request to appropriate departments based on policy and approval requirement

[Warranty Bills Verification]

  • Check and Validate warranty claims
  • Request approval, and/or escalate to level 2 teams when required

Required Technical And Professional Expertise

[Languages]

  • Fluent in English, Malay

[Requirement]

  • Willing to work during MY Public holiday.
  • Basic Excel & Computer Knowledge
  • Independence and Fast Learner
  • Customer service skill/experience is require

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