Customer Service Representative - Mandarin (Work from Home)

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience

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Qualificatio

• ns
  Proficiency in Mandarin (spoken and written) and Engli
• sh.Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to app
• ly.Strong communication and problem-solving skil
• ls.Ability to handle multiple tasks and work under pressu
• re.Flexibility to work on rotational shifts, including weekends and public holida
• ys.Willing to work night sh

ift
What We O

• ffer
  Competitive salary and benefits pac
• kage.Paid training and career development opportuni
• ties.A supportive and diverse work environ
• ment.Opportunities to grow within the com

pany.
Responsibi

• lities
  Handle incoming customer inquiries via email, chat, and call in a professional and timely
• manner.Provide accurate information, solutions, and assistance to cus
• tomers.Resolve customer concerns effectively while maintaining a high level of empathy and professio
• nalism.Document customer interactions and update records in the
• system.Escalate complex issues to the relevant teams when nec
• essary.Work closely with team members and supervisors to achieve performance targets and service level agre
• ements.Maintain a positive and customer-first attitude at all