Customer Service Representative (Thai Speaking)

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Daily Operations

Your role and responsibilities

• Handle in bound and out bound calls and manage email queries
• Analyse request and ability to make judgement based on checklist/rules/policy
• Validation and audit of abnormal claims based on policy
• Route request to appropriate departments based on policy and approval requirement
• Warranty Bills Verification
• Check and Validate warranty claims
• Request approval, and/or escalate to level 2 teams when required
  
  

Monitor And Improve Aging Items By

• Identify common errors and issues to management team
• Resolve concerns and close pending claims by coordinating and chasing concerned parties
• Improve overall hold claims
• Warranty Closing
• Pre-closing of warranty activity
• Warranty claims invoice management when/where required
  
  

VOCs for Warranty Claims

• Address and ensure complete resolution on concerns and issues
• Ensure resolution is in compliant with processes and closed on time
  
  

Languages

• Fluent in English and Thai
  
  

Requirements

Required technical and professional expertise

• Fresh graduates to 3 years of relevant work experience in a Customer Service BPO or any other industry in warranty bills verification, warranty claims and product return
• Ability to communicate with accuracy and clarity both verbally and written in English and Thai