Customer Service Sales Specialist (m/f/x)

Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide.

Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.

Responsibilities

• assist the Country Customer Service Manager in departmental administration tasks
• provide product, service, or equipment technical and engineering information when necessary
• prepare and present solution proposals and quotations according to customer requirements
• provide support to customers and perform troubleshooting on field inquiries to ensure optimal levels of customer satisfaction and customer service
• monitor all assigned cases for customer support and update activities on company tracking system
• manage customer issues and if required, escalate it to required departments
• develop and disseminate product technical user documentation
• Handling of technical questions in cooperation with product management and development
• offering standard and custom trainings to support Beckhoff products and customer solutions
  
  

Qualifications

• Bachelor’s Degree or Diploma in Industrial Automation / Mechatronics / Electronics & Electrical Engineering or IT
• fresh graduates are encouraged to apply
• customer- and service-oriented thinking and working method
• ability to work in a team and possess strong communication skills
• strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team
• understanding of PLCs, motion controllers, robotics, distributed I/O, fieldbus systems (EtherCAT) and HMI technologies
• knowledge of PC-technology, fieldbus systems, software development and PLC programming
• knowledge of IEC 61131-3 programming languages is a plus
• knowledge of object-oriented extensions, C#, C++, etc. Python; objective C-programming knowledge is a plus
• knowledge of electrical schematics is a plus
• ability to work in a high stress environment while maintaining professionalism
• excellent written and oral communication skills with the ability to present to customers, companywide, and / or departmental meetings in English
• ability to work in a fast-paced environment, multi-task, and work cross-functionally