Customer Service Spare Parts Coordinator

The Spare Parts Coordinator will be responsible to assist customer with serac spare parts orders. Driving and coordinate the spare parts and service sale to customer with continue follow up from delivery, purchasing and other team members.

• Provide essential administrative assistance to the after-sales team, including quotations preparation, order processing, delivery arrangement, preparing invoices and other associated paperwork required for the supply of parts and labor to our customers.

• Liaise by telephone, MS Teams and email between the various international offices of our company and our supply partners at both a technical and administrative level.

• Maintaining customer records and adherence to new ISO SOPs & Part delivery follow up.

• Follow up payment and accounts receivables with the customer.

• Act as a point of contact for clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Organize travel and accommodation arrangements for interventions and visits made by our engineers to our customer’s sites.

• Maintain and update sales orders databases, ensuring accurate records of customer interactions and sales data.

• Work closely with other departments (e.g., purchasing, finance) to ensure alignment in sales operations and support the achievement of sales targets.

• Windows OS and Microsoft Office 365

• CRM software – MS Dynamics

• ERP software – QAD

• Communication tools of LinkedIn, WhatsApp, WeChat, Line, phone, text messaging

• Candidate must possess at least Diploma/Bachelor Degree qualification.

• Self-motivation and the ability to work with minimum supervision

• Good communication skills and ability to work under pressure and within a team

• Fluent in written and spoken Bahasa Malaysia and English is mandatory and advantageous if capable of speaking in French, Chinese or Tamil