Customer Service Specialist
SummitNext
Date: 1 day ago
City: Sungai Petani
Contract type: Full time
We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.
As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Customer Service Specialist, providing outstanding support to our renowned clients in the logistics sector with outstanding service and professionalism.
Position
Customer Service Specialist (Malay & English On-site, Work In Office)
Key Responsibilities
As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Customer Service Specialist, providing outstanding support to our renowned clients in the logistics sector with outstanding service and professionalism.
Position
Customer Service Specialist (Malay & English On-site, Work In Office)
Key Responsibilities
- Provide Level 1 & 2 Support - Respond to customer inquiries and obtain customer information in a timely manner through calls, chats, emails and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction.
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain strong customer relationships.
- Handle complex and escalated cases by providing effective solutions, collaborating with relevant departments, and ensuring timely resolution to meet customer expectations.
- Diploma or higher academic qualification.
- Excellent command of both English and Malay (spoken, written, and listening).
- 12 years of experience in a BPO/customer service environment is an added advantage.
- Proficient in Microsoft Office and general computer operations.
- Strong interpersonal skills, eager to learn, and a reliable team player.
- Ability to multitask and maintain accuracy under time constraints.
- Full-time, rotational shift, 5 days a week
- Basic: RM 2000
- EPF & SOCSO
- Birthday Leave
- Maternity Leave
- Annual Leave
- Career advancement opportunities
- Professional development programs
- Immediately
- Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
- Instagram: https://www.instagram.com/summitnexttechnologies
- LinkedIn: https://www.linkedin.com/company/summitnext-technologies
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