Customer Service Specialist

Smart Autocare Garage


Date: 3 weeks ago
City: Subang Jaya
Salary: MYR 2,000 - MYR 4,000 per month
Contract type: Full time
Job Responsibility

  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Manage and oversee the dealershipâs workflow and schedule
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business

Job Requirements

  • Minimum education: SPM and above
  • 1-3 years experience in sales/automotive workshop/service center (preferably)
  • Required skills: Customer Service, Communication Skills, Attention to Detail, Problem Solving, Vehicle Mechanical Knowledge
  • Strong knowledge of vehicle systems and common repairs
  • Basic understanding of warranty claims processes
  • Fluent in English and Bahasa Malaysia (written and spoken)
  • Excellent interpersonal and negotiation skills
  • Ability to explain technical issues in simple terms
  • Experience handling customer complaints professionally
  • Ability to multitask in fast-paced environment
  • Basic computer skills (MS Office, email)
  • Presentable appearance
  • Valid driving license

Job Benefits

  • Competitive salary + performance bonuses
  • Commission
  • EPF & SOCSO
  • Paid leave
  • Company events
  • Staff discounts
  • Career growth opportunities
  • Training & professional development support

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