Customer Service Specialist

ParcelDaily


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • To efficiently handle inbound and outbound customer inquiries
  • Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat
  • Provide "Total Service" to our value customers
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Advising customer on shipment arrival
  • Follow communication procedures, guidelines and policies
  • Monitor clearance and ensure timely delivery.
  • Prepare customer reports (if applicable)

Job Requirements

  • Fresh graduates are encouraged to apply.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Someone who priorities career & hungry for success
  • Knowledge in handling basic computer (Microsoft Excel/Word etc)
  • Good communication and interpersonal skills
  • Ability to multi-task, prioritize and manage time effectively
  • Candidate must possess at least a Diploma (in any field)
  • Customer services related will be advantaged
  • need to know mandarin language

Job Benefits

  • Annual, Sick & Hospitalization Leave
  • KWSP and SOCSO
  • Medical, Optical & Dental Coverage
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
  • Career Progression opportunities
  • Birthday leave on the birthday month
  • Hyriid working models (Temporarily)

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