CUSTOMER SERVICE SUPERVISOR (FORWARDING - IMPORT/EXPORT)

Responsibilities

• Liaise, coordinate and follow up closely with all related internal departments such as forwarding, haulage, transport and finance to ensure customers’ expectations are met and all customers’ requests are completed as agreed.
• Provide courteous and professional service to all enquiries and requests for services from customers at all times
• Build positive relationship with customer for customer retention and growth of new business
• Update customers on the daily schedule as arranged and keep customers’ updated on the progress of their both inbound and outbound shipments
• Monitor and ensure agreed service level are met and meeting with customer to KPI reports presentation
• Resolve services issues by clarifying customers’ complaints, determining the cause of the problem and provide the best solution to resolve the issues.
• Keep customers updated should there be any delays or abnormalities to their shipments.
• Keeping track of all import license and permit required for importing, liaise with government authorities shall any issues arise.
• Perform any ad-hoc tasks as and when required by the management.

Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Logistics or equivalent.
• At least 1 year of working experience in logistics industry / related field is highly preferred for this position. However, fresh graduates will be considered as well.
• Good interpersonal skills and able to interact with people from all levels.
• Good communication skills in English.
• Able to work independently, multi-task, organized, meticulous, result-orientated and able to meet deadlines.
• Resourceful, proactive and able to work in a fast, dynamic and challenging environment.
• Positive working attitude and good team player.
• Must be willing to work in Kawasan Perindustrian Tebrau II, Johor Bahru, Johor.