Customer Service Support

RYNAT INFORMATION TECHNOLOGY SDN BHD


Date: 2 weeks ago
City: Kuala Lumpur
Contract type: Full time

Qualifications & experience

  • Sales experience will be added advantages
  • Proficiency in Mandarin and English

Tasks & responsibilities

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Able to communicate effectively with customers in a friendly and polite manner by following to processes
  • Be familiar with the operability of the trading platform software, clearly understand how to trade on the platform and know how to read the trend charts to provide guidance in response to customer questions
  • Respond to issues and enquiries promptly
  • Escalate to team leader upon product malfunction.
  • Follow communication procedures, guidelines and policies
  • Able to work with and meet KPIs and hit sales target set by supervisor

Benefits

  • Entitle to EPF, SOCOS & EIS
  • Leave benefits such as Annual Leave, Medical Leave and others
  • Allowances and gifts

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