Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)
Tap Growth ai
Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
We're Hiring: Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)!
We are looking for a dedicated and resourceful Customer Service Support representative to join our team. The ideal candidate will possess strong communication skills in both English and Japanese, with a passion for providing exceptional customer experiences. You will play a vital role in assisting customers with inquiries, resolving issues, and ensuring satisfaction.
Location: Petaling Jaya, Malaysia
Work Mode: Work From Office
Role: Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)
What You'll Do
Respond to customer inquiries via phone, email, and chat in English and Japanese.
Assist customers with product-related questions and troubleshooting.
Resolve customer complaints efficiently while maintaining a positive attitude.
Document interactions accurately in the CRM system.
Collaborate with team members to achieve service goals and improve processes.
Participate in training sessions to enhance product knowledge and service skills.
What We’re Looking For
Minimum of 2 years experience in customer service or support roles.
Bilingual proficiency in English and Japanese is essential.
Strong problem-solving abilities and attention to detail.
Excellent interpersonal skills with the ability to work well under pressure.
Familiarity with CRM software is a plus.
Additional Details
We are looking for a dedicated and resourceful Customer Service Support representative to join our team. The ideal candidate will possess strong communication skills in both English and Japanese, with a passion for providing exceptional customer experiences. You will play a vital role in assisting customers with inquiries, resolving issues, and ensuring satisfaction.
Location: Petaling Jaya, Malaysia
Work Mode: Work From Office
Role: Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)
What You'll Do
Respond to customer inquiries via phone, email, and chat in English and Japanese.
Assist customers with product-related questions and troubleshooting.
Resolve customer complaints efficiently while maintaining a positive attitude.
Document interactions accurately in the CRM system.
Collaborate with team members to achieve service goals and improve processes.
Participate in training sessions to enhance product knowledge and service skills.
What We’re Looking For
Minimum of 2 years experience in customer service or support roles.
Bilingual proficiency in English and Japanese is essential.
Strong problem-solving abilities and attention to detail.
Excellent interpersonal skills with the ability to work well under pressure.
Familiarity with CRM software is a plus.
Additional Details
- Nationality: Japanese or Japanese with foreign nationality(former Japanese)
- Language skills: Japanese native, English conversation to business
- Other skills: Minimum communication skills and basic PC operation skills
- Employment type: Full-time employee
- Work days: 24/7 shift system (3-4 days a week)
- Shift hours: 9:00-21:00, 21:00-9:00
- Salary: RM 9,000/month Night shift allowance, holiday allowance, language allowance, bonus, and other allowances included
- Work location: PTC Malaysia Operations Center (Kota Damansara, Petaling Jaya)
- Start of work: As soon as work visa is obtained
- Number of employees: 1
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
CRM and Retentions Manager
BJAK,
Petaling Jaya
1 day ago
CRM & Retention ManagerDrive Loyalty. Shape Customer Value. Maximize Lifetime Revenue.At BJAK, we’re on a mission to make insurance and financial services more accessible, affordable, and inclusive across the region.The CRM & Retention Manager is a strategic and high-impact role responsible for strengthening customer loyalty, maximizing customer lifetime value (CLV), and driving long-term revenue growth through data-driven CRM and retention...
Senior Hybrid Data Center Support Engineer
NTT DATA Asia Pacific,
Petaling Jaya
2 days ago
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Key Responsibilities:Technical Support and MaintenanceProvide advanced technical...
MDM Analyst APAC & MEA
Electrolux Group,
Petaling Jaya
4 days ago
Be part of something bigger. Decode the future.At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives...
