Customer Service (Technical Industry)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 2 weeks ago
City: Petaling Jaya
Salary:
MYR 3,100
-
MYR 4,000
per month
Contract type: Full time
Job Responsibility
- Serve as the first point of contact for customers seeking technical assistance over the inbound call, live chat and email.
- Diagnose, troubleshoot and identify solutions for customer.
- Manage databases and ensure system security.
- Identify trends in customer feedback and provide suggestions for product improvement.
- Provide step-by-step guidance to resolve issues efficiently.
- Candidate must possess at least SPM. Have minimum of 1-year of customer service experience most welcome.
- Required language(s): Mandarin & English. (Must be able to speak Mandarin to ensure smooth communication with end-user support).
- Need to be a fast learner as we are a fast-paced company.
- Great attention to details and excellent problem-solving skill.
- Able to work in Rotational Shift (Between 7am to 3am) (5 day working 2 days off in a week).
- EPF/SOSCO
- Provided training.
- Provided commission
- Provided allowance.
- Near to LRT Ara Damansara Station.
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