Customer Success Executive
Drawbridge Technologies (M) Sdn Bhd
Date: 3 weeks ago
City: Petaling Jaya
Salary:
MYR 3,200
-
MYR 3,800
per month
Contract type: Full time
Job Responsibility
- Engage and support new and existing Autodesk software users, ensuring smooth onboarding, license activation, and early success milestones.
- Proactively manage subscription renewals and upsell opportunities by monitoring license usage, expiry timelines, and client business needs.
- Collaborate with the technical and sales team to coordinate training sessions, support queries, and implementation assistance for Autodesk products.
- Maintain accurate customer data in our CRM system and provide regular reports on customer health, engagement, and satisfaction.
- Help develop customer success playbooks, onboarding materials, and FAQ content to improve efficiency and user experience.
- 1-2 years of experience in customer success, account management, or sales support, experince in software-as-a-service (SaaS) business model would be additional advantage.
- Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with diverse stakeholders
- Excellent problem-solving and critical thinking skills, with a solutions-oriented mindset
- Demonstrated ability to multitask, prioritise, and work independently in a fast-paced environment
- Computer literate with good command of written and spoken English.
- Competitive salary and performance-based bonuses
- Opportunities for professional development and career advancement
- Collaborative and supportive work environment with a strong focus on work-life balance
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Enterprise Master Data Management Operations - Intern (Mandarin speaker)
Roche,
Petaling Jaya
1 hour ago
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access...
Business Analyst
Electrolux Group,
Petaling Jaya
1 day ago
Deliver the results that drive change:At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.Come, join us as you are. We believe diverse perspectives make us stronger...
Senior Customer Relationship Manager
Alliance Bank Malaysia Berhad,
Petaling Jaya
1 day ago
Job Purpose Primarily responsible to support a team of Privilege Banking (PB) Relationship Managers (RM) in customer transaction and service matters. Resolving PB customers’ issues and advise them accordingly to ensure that the customer service level at branch is upheld at all times. Perform sales and service related activities for customers i.e. CASA account opening, Fixed Deposit placements/renewals/withdrawals and purchased...
