Customer Success Executive
Drawbridge Technologies (M) Sdn Bhd
Date: 15 hours ago
City: Petaling Jaya
Salary:
MYR 3,200
-
MYR 3,800
per month
Contract type: Full time
Job Responsibility
- Engage and support new and existing Autodesk software users, ensuring smooth onboarding, license activation, and early success milestones.
- Proactively manage subscription renewals and upsell opportunities by monitoring license usage, expiry timelines, and client business needs.
- Collaborate with the technical and sales team to coordinate training sessions, support queries, and implementation assistance for Autodesk products.
- Maintain accurate customer data in our CRM system and provide regular reports on customer health, engagement, and satisfaction.
- Help develop customer success playbooks, onboarding materials, and FAQ content to improve efficiency and user experience.
- 1-2 years of experience in customer success, account management, or sales support, experince in software-as-a-service (SaaS) business model would be additional advantage.
- Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with diverse stakeholders
- Excellent problem-solving and critical thinking skills, with a solutions-oriented mindset
- Demonstrated ability to multitask, prioritise, and work independently in a fast-paced environment
- Computer literate with good command of written and spoken English.
- Competitive salary and performance-based bonuses
- Opportunities for professional development and career advancement
- Collaborative and supportive work environment with a strong focus on work-life balance
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