Customer Success Manager Architect (Intern)

Introduction

Technology Sales at IBM is evolving its way of working to break beyond boundaries with innovative approaches. Preferring to 'show' vs. 'tell' we're looking for graduates who want to combine their deep technical education with the people skills needed to co-create with customers, partners, and colleagues - face-to-face, on solutions to our clients' most complex business challenges.

In a world where technology moves at speed, it's essential that we stay ahead of the curve to provide tailored solutions that meet our clients' needs. It's not enough for us to have the technical expertise. We need to be great with people, too. To empathize. To understand. To collaborate on technical solutions that will improve lives all over the world.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will continually advance your career. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products, services, and people.

We get it. Navigating your career can be challenging. So many roles; all with subtle differences; which ones do you apply for? To help make your life easier, this job post provides everything you need to know if this type of role is right for you, generally speaking. Think you have some of what we're after but not all? Wonder if your application would be welcomed? Please know that it very much is. We would love to get to know you a bit better, so apply and we'll be in touch with more details about specific roles that are most suited to you and your preferences.

Your Role And Responsibilities

Developing trusting relationships, you'll work with clients to shape the future of their technology landscape.

As we help you combine your technical education with consultative sales best practices, you will accelerate enterprises' success by providing award winning solutions across Cloud, Data & AI, Security and Automation.

Your Primary Responsibilities Will Include

• Solution-Selling: Learn and employ solution-selling techniques to support the team to identify and engage decision makers and influencers, qualify business opportunities, and respond to clients' needs.
• Client Management: Help a CSM to manage a dedicated client set and define, confirm and communicate the differentiated value of IBM's technology at both the technical and business level.
• Sales Process Management: Help a CSM manage the entire sales process and ensure delivery against KPIs, with a strong emphasis on new business sales, while expanding existing accounts.
• Collaboration with IBM Ecosystem: Collaborate with the broader IBM sales ecosystem, from Marketing to Sales and technical colleagues, to IBM Business Partners, in order to build sales campaigns and incremental pipeline.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Technical Education: Enrolled and in the final year of a technical degree such as Computer Science, Engineering, Information Systems, or a related field.
• Communication Skills: Possess excellent communication and presentation skills that are engaging, compelling and influential.
  
  

Additional Requirements

• Malaysia Citizen
• Have no more than two years full-time work experience
• It is mandatory that all applicants are currently enrolled in studies at Malaysia University during the entire internship.
• Candidates must be at their final year of University (Ideally to graduate Q1 2026)
  
  

Preferred Technical And Professional Experience

• Software Sales Experience: 1 - 2 years of experience in software sales with a proven track record of contributing to the resolution of client's issues.
• IT Use Cases: Hands-on exposure to the practical application of computer science, information systems, or engineering concepts.