Customer Success Manager (GLC & Public Sector)
Hyppies
Date: 5 hours ago
City: Shah Alam
Contract type: Full time
Client Success Manager - Enterprise Solutions (GLC & Public Sector)
We are seeking a highly motivated Client Success Manager (CSM) to join our team and drive exceptional outcomes for our enterprise clients. This role is critical to ensuring long-term business performance, client retention, and value realization through our enterprise solutions.
As a CSM, you will be the primary advocate for a portfolio of strategic clients, ensuring they fully leverage our solutions to meet their business goals while supporting ongoing growth and adoption.
Key Responsibilities:
Requirements:
We are seeking a highly motivated Client Success Manager (CSM) to join our team and drive exceptional outcomes for our enterprise clients. This role is critical to ensuring long-term business performance, client retention, and value realization through our enterprise solutions.
As a CSM, you will be the primary advocate for a portfolio of strategic clients, ensuring they fully leverage our solutions to meet their business goals while supporting ongoing growth and adoption.
Key Responsibilities:
- Drive Value Realization: Collaborate with enterprise clients to capture and quantify the value of their solution investments, supporting long-term performance and ROI.
- Expand Revenue Growth: Identify new business use cases and expansion opportunities within client organizations; support the Sales team with qualified leads and conversion strategies.
- Foster Solution Adoption: Lead adoption programs that enhance usage and increase client satisfaction, enabling up-sell and cross-sell opportunities.
- Support Renewals: Partner with Sales and Account Management to drive high renewal rates across enterprise agreements and support contracts.
- Strategic Engagement: Influence and align with internal and external stakeholders (including partners, vendors, and client execs) to advance strategic objectives.
- Build Strong Relationships: Develop a trusted advisor status with senior client stakeholders, ensuring engagement across all lifecycle stages: Land, Adopt, Expand, Renew.
- Handle Escalations: Serve as the escalation point for client concerns, resolving issues effectively and professionally.
- Promote Client-Centric Culture: Champion client success methodologies and help foster a client-first mindset across the organization.
Requirements:
- Bachelor's degree in Business, IT, or a related discipline.
- Minimum 10 years of experience in a client-facing role, ideally within enterprise software or technology solutions.
- Proven ability to consult with and influence C-level executives.
- Strong commercial acumen and strategic thinking.
- Excellent facilitation, communication, and interpersonal skills.
- Demonstrated ability to drive transformational change and adoption programs.
- Experience analyzing complex business needs and translating them into solution-based outcomes.
- Strong project and time management skills; resilient in the face of shifting priorities.
- A proactive, independent self-starter with a passion for delivering measurable client value.
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