Customer Success Specialist
Engage Life
Date: 17 hours ago
City: Petaling Jaya
Salary:
MYR 3,000
-
MYR 3,500
per month
Contract type: Full time
Responsibilities
We are looking for a Customer Success Specialist to manage client relationships, ensuring a seamless and value-driven experience. This role is similar to an Account Manager, focusing on customer retention, satisfaction, and growth. The job responsibilities includes:
We are looking for a Customer Success Specialist to manage client relationships, ensuring a seamless and value-driven experience. This role is similar to an Account Manager, focusing on customer retention, satisfaction, and growth. The job responsibilities includes:
- Manage day-to-day communication between the client and the team.
- Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients’ broader corporate wellness strategy.
- Work with other internal departments in order to execute against the client’s corporate wellness strategies, events, and campaigns.
- Interact and collaborate with clients, suppliers, and partners on various projects that tie into the client's corporate wellness objectives.
- Build and maintain a close relationship with new, potential or existing clients.
- Identify upsell and cross-sell opportunities to drive revenue growth.
- Prepare and present regular reports on account performance and opportunities.
- 1-2 years of experience in customer success, account management, or a client-facing role.
- Strong problem-solving, communication, and relationship management skills.
- Ability to analyse client data and develop action plans to improve retention.
- Self-motivated with the ability to work independently and collaboratively.
- A customer-oriented attitude.
- Excellent communication and negotiation skills.
- Ability to work well with a team.
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