Customer Success Specialist - Banking

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 16 hours ago
City: Petaling Jaya
Salary: MYR 4,700 - MYR 5,300 per month
Contract type: Full time
Job Responsibility

  • Educate customers on self-service options and automated banking/web systems.
  • Conduct call-backs for transaction confirmations and request supporting documents where necessary.
  • Identify and clarify customer needs, evaluate problems, and provide effective solutions.
  • Perform specified Know Your Customer (KYC) tasks in compliance with internal policies when required.
  • Support customer success by ensuring high satisfaction levels and seamless service experiences.

Job Requirements

  • Fluent in English and Mandarin, with excellent verbal and written communication skills.
  • SPM or higher qualification.
  • Ability to work on a 24/7 rotational shift basis.
  • Proven ability to build strong customer rapport and deliver exceptional customer service.
  • Experience in banking or financial institution customer service will be an added advantage.
  • Willingness to learn, adapt, and improve in a dynamic environment.
  • Fresh graduates are encouraged to apply

Job Benefits

  • EPF/SOCSO/EIS
  • Annual Leave
  • Medical Leave
  • 5 Working Days
  • Nearby Public Transport

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