Customer Success Specialist (Banking Industry - Oct)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 19 hours ago
City: Petaling Jaya
Salary: MYR 4,700 - MYR 5,300 per month
Contract type: Full time
Job Responsibility

  • Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
  • Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
  • Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.

Job Requirements

  • Education Background: Bachelor's Degree, Diploma Graduate.
  • Must have minimum 6 month call center experience.
  • Must fluent in English & Mandarin (Able to speak, write and read).
  • Computer literacy.
  • Must willing relocate in Petaling Jaya Area.
  • Willing work in 24/7 or 9am-6pm (Regarding the company).

Job Benefits

  • Provided training.
  • Near to Public Transportation.
  • Provided language allowance.
  • 5 working days.
  • EPF & SOSCO.
  • Medical leave & Annual leave

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