Customer Success Specialist (Banking Industry)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 4,700 - MYR 5,300 per month
Contract type: Full time
Job Responsibility

  • Handle inbound and outbound calls, emails, and live chats related to banking products and services.
  • Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
  • Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
  • Maintain detailed records of all customer interactions in the system for tracking and follow-up.
  • Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
  • Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
  • Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Job Requirements

  • Min 1 year cs experience in call center or banking industry.
  • Must speak in English & Mandarin with fluent.
  • Can work in Rotational Shift as 24/7.
  • Must have the working experience in banking industry.

Job Benefits

  • Provided training.
  • EPF & SOSCO.
  • Annual leave & Medical leave.
  • Near to LRT Station.
  • Â

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