Customer Success Specialist (Banking Industry-English)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
- Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
- Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.
- Education Background: Bachelor's Degree, Diploma Graduate.
- Must have minimum 6 month call center experience.
- Must fluent in English & Malay (Able to speak, write and read).
- Computer literacy.
- Must willing relocate in Petaling Jaya Area.
- Willing work in Rotational Shift.
- Provided training.
- Near to Public Transportation.
- Provided language allowance.
- 5 working days.
- EPF & SOSCO.
- Medical leave & Annual leave
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