Customer Success Specialist - Taiwanese - Penang
Arvion Services
Date: 4 hours ago
City: George Town
Contract type: Full time
Job Overview:
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the clients website shopping channel.
What You Will Do:
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the clients website shopping channel.
What You Will Do:
- Provide excellent support to customers via phone and email
- Assist with online orders, inquiries, and issue resolution
- Handle payments and sensitive data securely
- Maintain a professional and empathetic attitude at all times
- Represents the client and is the face of the brand to the outside world
- Escalate complex issues to the appropriate teams
- Collaborate with team members to enhance customer experience
- Stay updated on products and meet performance KPIs
- Must have SPM or equivalent
- Fresh graduates with degrees in Mass Communication, English, or related fields are encouraged to apply
- Must be able to read, write and speak in Traditional Mandarin fluently
- Must be able to read, write and speak in English (B2 level)
- Strong communication and problem-solving skills
- Must be able to work in rotational shift (no night shift is required)
- At least 6 months of customer service experience is preferred but not mandatory
- Minimum typing speed of 40wpm with a 90% accuracy score
- Attractive base salary: RM 8500
- language allowance: RM 400
- EPF & SOCSO contributions
- Medical insurance
- Maternity leave in accordance with statutory requirements
- Full training provided with continuous development support
- Career growth opportunities within a global company
- Supportive, multicultural team environment
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Assistant Human Resources Manager Club Med Cherating
Club Med,
George Town
2 weeks ago
You are Friendly, you are gifted in representing Club Med’s values to customers and employees. Key to our activity, you work with different departments and contribute to our overall success. Well-organised, you know our processes like the back of your hand and apply them meticulously.You will Assist the HR Manager in the management of staff and the application of social...
IT Projects, Assistant Manager
DHL Supply Chain,
George Town
3 weeks ago
Key ResponsibilitiesResponsible for ensuring that Project Delivery tools, methodologies and standards are understood and a cornerstone of the country IT strategy.Responsible for the reporting and planning of IT Integration / Strategy and Planning projects.Build strong working relationships with the Country Management teams.Support the Program Leads in leading the project management processes for potential new business.Contribution to improving the country business...
Account Executive
Aon,
George Town
4 weeks ago
We're hiring! Join our team as an Account Executive, based in our Penang office. This is a hybrid role with the flexibility to work both virtually and from the office.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united...
