Customer Success Specialists (English Speaking)

Company Description

Teleperformance is a global digital business services company that delivers the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We provide advanced, digitally-powered business services to the world's best brands. Join Teleperformance, ranked #5 among 25 World's Best Workplaces in 2023!

Overview

This is a full-time on-site role for a Customer Success Specialist (English Speaking) based in Petaling Jaya. The Customer Success Specialist will be responsible for ensuring customer satisfaction through providing excellent customer support and communication. The role will require the use of analytical skills to identify and troubleshoot customer issues.

Qualifications

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Minimum of 6 months work experience in customer support in any industry is preferred.
• Call center experience is not a ‘must’ but would be a distinct advantage.

Responsibilities and Accountabilities

• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Benefits and Perks

• Health Insurance
• Flexi-benefit (Dental, vision, broadband internet, maternity)
• Rewards and Recognition Program
• Learning and Development Program
• Diverse and Inclusive Employee Engagement Activities
• Internal promotions are prioritized.