Customer Support Executive (Airline)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 23 hours ago
City: Petaling Jaya
Salary: MYR 2,500 - MYR 3,000 per month
Contract type: Full time
Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

Job Requirements

  • Fresh graduates are encouraged to apply.
  • Can speak and read in English and Bahasa Melayu.
  • Previous working experience in customer service, or customer service related field is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, priorities and manage time effectively.
  • Willing to work in Rotational Shift.

Job Benefits

  • Annual leave and sick leave
  • Provided training
  • KWSP and SOCSO
  • Near to Lrt Ara Damansara Station

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