Customer Support Executive (Airline)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 3 weeks ago
City: Petaling Jaya
Salary:
MYR 2,500
-
MYR 3,000
per month
Contract type: Full time
Job Responsibility
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Fresh graduates are encouraged to apply.
- Can speak and read in English and Bahasa Melayu.
- Previous working experience in customer service, or customer service related field is an added advantage but not essential.
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, priorities and manage time effectively.
- Willing to work in Rotational Shift.
- Annual leave and sick leave
- Provided training
- KWSP and SOCSO
- Near to Lrt Ara Damansara Station
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