Customer Support Executive / 客戶支援主管
DataFm
Date: 8 hours ago
City: Petaling Jaya
Contract type: Full time
職位簡介
首要任務－以客戶為導向的服務代表將作為聯絡人，準確且有效率地解決客戶可能遇到的任何問題。確保卓越的服務標準，並維持較高的客戶滿意度。
第二，有效管理海量數據，將數據轉化為訊息，將資訊轉化為洞察。目標是插入、更新和維護準確的數據，確保營運順暢。
工作職責：
首要任務－以客戶為導向的服務代表將作為聯絡人，準確且有效率地解決客戶可能遇到的任何問題。確保卓越的服務標準，並維持較高的客戶滿意度。
第二，有效管理海量數據，將數據轉化為訊息，將資訊轉化為洞察。目標是插入、更新和維護準確的數據，確保營運順暢。
工作職責：
- 有效管理來電，辨識並了解客戶需求，實現客戶滿意度
- 處理投訴，在規定時間內提供適當的解決方案並跟進以確保解決
- 技術團隊與客戶之間的內部聯絡
- 解釋數據、分析結果並向管理階層和客戶提供持續報告
- 彙編、驗證準確性並審查資料是否有缺陷或錯誤，並儘可能糾正任何不相容之處
- 記錄客戶互動、處理客戶帳戶並歸檔文件
- 文憑或更高
- 優秀的英語和馬來語溝通和寫作能力
- 電腦知識（Microsoft Office – Word、Excel 等）
- 良好的時間管理能力、獨立工作能力及團隊合作能力
- 提供培訓
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