Customer Support Executive / 客戶支援主管
DataFm
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time

職位簡介
首要任務-以客戶為導向的服務代表將作為聯絡人,準確且有效率地解決客戶可能遇到的任何問題。確保卓越的服務標準,並維持較高的客戶滿意度。
第二,有效管理海量數據,將數據轉化為訊息,將資訊轉化為洞察。目標是插入、更新和維護準確的數據,確保營運順暢。
工作職責:
首要任務-以客戶為導向的服務代表將作為聯絡人,準確且有效率地解決客戶可能遇到的任何問題。確保卓越的服務標準,並維持較高的客戶滿意度。
第二,有效管理海量數據,將數據轉化為訊息,將資訊轉化為洞察。目標是插入、更新和維護準確的數據,確保營運順暢。
工作職責:
- 有效管理來電,辨識並了解客戶需求,實現客戶滿意度
- 處理投訴,在規定時間內提供適當的解決方案並跟進以確保解決
- 技術團隊與客戶之間的內部聯絡
- 解釋數據、分析結果並向管理階層和客戶提供持續報告
- 彙編、驗證準確性並審查資料是否有缺陷或錯誤,並儘可能糾正任何不相容之處
- 記錄客戶互動、處理客戶帳戶並歸檔文件
- 文憑或更高
- 優秀的英語和馬來語溝通和寫作能力
- 電腦知識(Microsoft Office – Word、Excel 等)
- 良好的時間管理能力、獨立工作能力及團隊合作能力
- 提供培訓
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