Customer Support Specialist, SG

About The Job Customer Support Specialist, SG

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

Qashier is looking for a Customer Support Specialist to support our growth! If you have knowledge and a keen interest in POS and payment systems, operations, or customer support, this role might be for you.

In this role, you'll work closely with our merchants to cover key business hours. This is a full-time position that will require both on-site and remote work, 4 weekdays (onsite) and 1 weekend (remote).

Key Responsibilities

• Off-site troubleshooting, technical issue verification, and solving our merchants' concerns through phone, email, and live chat within target SLAs
• Partner with our merchants to effectively resolve issues through phone virtual meetings.
• Log merchants feature requests and feedback to the product team.
• Route leads and issues to the appropriate team (E.g., Sales lead to the Sales team, bugs to the Product Team, etc.) using established processes.
• Answer how-to questions, offer workarounds, and solve issues as soon as possible.
• Show composure, resilience, professionalism and flexibility.
  
  

What We Look For In a Candidate...

• Minimum 1 year of experience in Customer Support, preferably in B2B
• Passionate about technology, startups, Fintech, and the retail space
• Strong interpersonal skills with good bilingual oral skills
• A keen attention to detail and customer service oriented
• Strong creative problem-solving skills
  
  

Why Join Qashier? Join Qashier, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision-making while enjoying fantastic learning and development opportunities within our tight-knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board.

About Us

Qashier ( qashier.com ) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.

Ready to take the leap and make an impact in the exciting world of FinTech?

Click 'Apply' or reach out to [email protected] to start the conversation.