Data Scientist

Key Responsibilities

* Chatbot Lifecycle Management

* Own the daily operations of Lenovo’s multilingual AI chatbot (e.g., web, mobile app), including feature rollout, user feedback integration, and continuous improvement of NLP-driven workflows.

* Localize chatbot interactions for diverse cultural contexts (e.g., Southeast Asia, Middle East, Europe), ensuring compliance with regional business practices and language nuances.

* Data-Driven Optimization

* Monitor KPIs such as first-contact resolution rate, user satisfaction (CSAT), and escalation-to-human rate, generating actionable insights to refine AI models.

* Conduct A/B testing and user journey analysis to optimize conversation flows, intent recognition, and multilingual knowledge base accuracy.

* Cross-Functional Collaboration

* Partner with AI engineers to prioritize model training needs and enhance semantic understanding for low-resource languages (e.g., Bahasa Malaysia, Arabic dialects).

* Collaborate with regional CX teams to align chatbot capabilities with local customer support scenarios (e.g., warranty claims, e-commerce troubleshooting).

* User Adoption & Innovation

* Design onboarding strategies (e.g., in-app guides, UX microcopy) to improve chatbot adoption rates in new markets.

* Explore AI/ML trends (e.g., sentiment analysis, voice-enabled interfaces) to future-proof chatbot solutions.

Requirements

* Essential Qualifications

* Bachelor’s degree in Computer Science, AI, Business Analytics, or related fields.

* 5+ years of hands-on experience in AI product operations, preferably with chatbots or NLP platforms (e.g., Dialogflow, Watson Assistant).

* Proficiency in data tools (SQL, Tableau, Power BI) and agile project management frameworks.

* Core Competencies

* Deep understanding of NLP technologies and multilingual localization challenges.

* Strong communication skills in English (business fluent); proficiency in Mandarin or Bahasa Malaysia is a plus.

* Ability to thrive in a multicultural environment with stakeholders across APAC, EMEA, and Americas.

* Preferred Skills

* Experience with AI ethics and compliance (e.g., GDPR, ASEAN data privacy regulations).

* Familiarity with Lenovo’s global product ecosystem or B2C tech support workflows.