Deal Contract Assist Concierge Manager

Infosys


Date: 2 days ago
City: Petaling Jaya
Contract type: Full time
Job Description

Job Description:

  • Focus efforts and partake in all cadence meetings on deal prioritizations; exception handling and highly critical cases (“Red Button”)
  • Collaborate with agents on deep-dive knowledge in preparation work for effective cadence meetings
  • Hands-on with L1 escalations and resolve challenges before any official management escalations. Daily involvement in support to agent and Seller on all relevant discussions and meetings
  • Providing accessibility and agility to cross-support regional POD teams on prioritized / urgent cases
  • Supporting Service Delivery Leads on meetings with Sales Leads on feedback and issues as needed
  • Exception handling: Manages exceptions that are needed to process a deal that does not follow the standard processing rules.
  • Deal prioritization: Reviews prioritization requests from MS and works with operations to prioritize the cases and follow through providing regular updates to the requestor.
  • Deal consulting: Works with MS business support teams to review critical deals and identify the exceptions required to process the deal and the level of approvals needed
  • Escalation support: Manages cases that have been escalated and provide resolution working along with operations.
  • Identify potential opportunities for process & policy enhancement to improve efficiency and experience.

Requirements

  • 6-7 years (for 5B) of experience in a BPO environment and 3 years in managing a team.
  • Any Bachelor’s degree.
  • Good problem-solving skills.
  • Understand client needs and provide solutions
  • Experience in working on Lead to Cash would be handy

Skill Set

  • Exceptional communication skills (written and Verbal)
  • Proven ability to manage Escalations with Customers (preference: currently performing this role)
  • Excellent customer service and interpersonal skills
  • Ability to work collaboratively with multiple stakeholders
  • Good analytical skills
  • Pro-actively identify and address issues
  • Excellent time management skills Ability to effectively triage based on complexity/critical ity

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Field Marketer

DKSH, Petaling Jaya
1 day ago
About DKSHDKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people...

SOC - Threat Hunter

DXC Technology, Petaling Jaya
2 days ago
Job DescriptionDXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.Role SummaryThe Threat Hunter is...

AI Software Engineer

BJAK, Petaling Jaya
2 days ago
Build AI Systems That Make Finance Simpler, Smarter, and More InclusiveAt BJAK, we’re using AI to transform how millions of people across Southeast Asia access, understand, and afford insurance and financial services. As an AI Software Engineer, you’ll help architect and build intelligent systems - from fraud detection and personalized recommendations to smart automation and search - that power this...