Delivery Lead Manager (Trust and Safety)

Accenture Southeast Asia


Date: 2 days ago
City: Petaling Jaya
Contract type: Full time
Position Overview:

We seek a highly skilled and experienced Delivery Manager to support Trust and Safety offering. The ideal candidate will have a deep understanding of the Trust and Safety /BPO landscape in Malaysia and proven leadership abilities to effectively manage multiple clients and ensure the successful delivery of services.

Responsibilities:


  • Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goals
  • Accountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standards
  • Establishes strong client relationships and credibility by deeply understanding client needs, defining a client-centric view of delivery success, and quickly closing the loop on all client requests/feedback
  • Builds/engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomes
  • Pursues ongoing delivery innovations and improvements using industry/domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environment
  • Drives follow-on work by focusing on up-selling and/or cross-selling the contract
  • Brings the best of Accenture to client priorities/challenges by pulling in the right experts and solutions from across the Accenture ecosystem
  • Proactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value add
  • Leverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross-sell and up-sell the contract
  • Bachelor's degree in business administration, marketing, or related field;
  • 15+ years of experience in Trust and Safety related operation, with at least 5+ years in leadership.
  • Strong experience with online platform/user experiences safe or BPO working and delivery model.
  • Proven experience in managing large teams of 200+ members & diverse teams, including employees and contractors, from multiple countries.
  • Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing team.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders.
  • Strategic thinker with a results-driven mindset, capable of developing and executing effective strategies to achieve business objectives.
  • Analytical mindset with data analysis and interpretation proficiency to drive insights and decision-making.
  • Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.


    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Intern - Market Insights & Customer Service Operations Support

    Continental, Petaling Jaya
    17 hours ago
    Company DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021,...

    Senior Business Analyst - Workday Implementation

    Mettler-Toledo International, Inc, Petaling Jaya
    1 day ago
    About Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in...

    Senior Nutritional Sales Executive

    Abbott, Petaling Jaya
    1 day ago
    ResponsibilitiesAchieve product wise, monthly, quarterly and annual budget by adhering to set work norms (both value and volume targets).Develop customer database through selection of towns, routes and profiling of customers.Meet customers at a predefined frequency to ensure availability of all Abbott’s SKU’s in adequate quantity.Know the products. Undertake timely and effective implementation of company’s product promotion plan to enhance distribution...