Desktop Support

Job Description:

• Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment.
• Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client’s SLA.
• Coordinate with helpdesk engineers to provide support by corresponding to tickets within decided period.
• Manage IT hardware assets. Tasks include installing, moving, adding, changing, disposing, and removing.
• Support best practices of IT and client requests through communication with onsite.
• Other ad-hoc technical tasks are required.
• Create and host presentation for user IT training.
• Reproducing, diagnosing, and analysing problems reported by end-users, in turn formulating solutions to resolve the issue at hand.
• Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation.
• Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel.
• Operate and test daily functionality of all AV and integrated conference rooms.
• Perform routine testing and problem diagnosis for all installed conference room systems and equipment. (projectors, microphones, speakers, amplifiers, cameras, and displays)
• Perform preventative maintenance to resolve problems or identify problems requiring escalation to appropriate manager, vendor, or manufacturer.
• Troubleshoot AV/UC problems on the fly as required, “emergency” as well as “non-critical” situations.
• Assist with company meetings/functions as required.
• Daily system testing to confirm equipment and room system is functional.
• Ensure all conferencing systems and spaces are presentable and ready for use.
• Basic configuration and commissioning of routers and switches
• Network Cable Testing, Hardware reboots, Inventory services, Rack and stack.
• Ensure equipment / devices are stored safely, labelled and record.
• Coordinate for HW reception, storage, and delivery.
• Smart hands support for global Network team for Network / Analog Telephone / Video Conference /Printer device configuration support for global NS team (pre-config, shipping, peripheral set-up / console access & etc.) May include physical racking, cabling and decommission if 3rd party vendor is not commissioned.
• Attend/Report/Present in the meetings as and when necessary. Provide regular updates to the IT project team and client.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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