Digital Engagement &Operations Executive
Singtel
Date: 4 days ago
City: Malacca
Contract type: Full time
Be a part of something BIG!
As a Digital Engagement & Operations Executive, you are responsible to analyze and understand customers’ (users) requirements and develop test scripts for User Acceptance Testing (UAT).
Make An Impact By
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
As a Digital Engagement & Operations Executive, you are responsible to analyze and understand customers’ (users) requirements and develop test scripts for User Acceptance Testing (UAT).
Make An Impact By
- Collect the requirements from users on order processing capabilities.
- Perform UAT based on the signed-off test scripts.
- Maintain record of all testing results of assigned UAT projects.
- Track and monitor errors encountered during UAT and ensure they are resolved before implementation into Production.
- Track and monitor the progress of the assigned UAT projects and ensure they are completed on time.
- Assist in enquiries from customers on the assigned UAT or ECOM order processing.
- Develop user procedure of assigned UAT for customers’ reference.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
- Work closely with team members and leaders at all times to achieve optimum efficiency and productivity.
- Diploma or Degree holder in Business Admin or equivalent course.
- Minimum 2 years hands on processing experience.
- Exeperience in test scripting and perform UAT would be highly required.
- Familiarize in call center environment is desirable.
- Possesses analytical skills in understanding & interpreting user requirements into UAT scenarios & expected results.
- Knowledge in some computer programming (e.g. SQL) will be an advantage.
- Computer literacy in MS Office, MSC Excel and Power Point.
- Ability to perform in a fast paced environment & work well under pressure.
- Great flexibility to undertake any other tasks assigned from time to time.
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
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