Digital Marketing Analyst

Role Overview

We are looking for highly motivated individuals to join our Ads Operations team. Candidates are expected to have some experience with digital advertising and will be supporting in-flight and post-campaign reporting needs for advertisers and sellers. They must possess strong communications skills, a consultant mindset focused on solutions and be comfortable working with both advertisers and sellers independently.


Job Description

Provide excellent email and Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions.

Build relationship with the client’s sales team to strengthen long-term cooperation.

Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners

Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms

Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries

Audit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports

Maintain established QA scores on responses and adhere to operational KPIs

Job Qualifications

Candidates must possess at least a Bachelor's Degree or an equivalent qualification

Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools

Comfortable leveraging multiple tools to debug and troubleshoot

Excellent written, verbal, and presentation skills with strong interpersonal skills

Strong attention to detail and organizational skills and track record of working towards established KPIs

Customer-centric approach with a strong sense of empathy for customer issues and needs