Digital Marketing Executive
Cason Group Sdn Bhd
Date: 2 weeks ago
City: Petaling Jaya
Salary:
MYR 3,000
-
MYR 4,500
per month
Contract type: Full time

Job Responsibility
- Execute order fulfillments to ensure Service Level Agreements (SLA) are met.
- Handle operational fulfillments on eCommerce platforms.
- Manage and respond to customer queries on platforms and across social media accounts.
- Focus on improving Customer Experience (CX) across platforms with attention to key metrics such as Customer Response Times, Dispute Resolution, and Number of Tickets.
- Maintain eCommerce platforms.
- Manage product listings, uploads, and periodic housekeeping.
- Manage individual shops on marketplaces and websites.
- Expand and optimize online platforms.
- Extract insights from platform data to identify and address pain points.
- Conduct monthly reporting on performance and insights.
- Test and measure marketing communications, including targeting, messaging, and creatives.
- Work with creatives on the execution of marketing materials.
- Assist the team in marketing-related functions.
- Optimize and execute marketplace and digital ads.
- Assist in eCommerce campaigns and improve pain points.
- Execute monthly EDM plans.
- Assist with marketing efforts and ad hoc tasks assigned by the reporting manager.
- Fresh Grad is welcome
- Able to speak in English and Mandarin
- Proficient in MS Office, Google Suite systems
- Committed, energetic, and able to work independently
- Strong customer focus and dedication to improving the customer journey on company platforms.
- Location: Kota Damansara, Petaling Jaya.
- Work Life Balance
- Career Opportunity
- Training & Development
- Sustainable Business Practise
- Birthday Leave & Voucher
- Medical & Dental Claim
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