Director of Learning & Quality at Magma Group Berhad

Our client “Magma Group Berhad (formerly known as Impiana Hotels Berhad)” is seeking a Director of Learning & Quality to join their company!

What you’ll be doing?

• Develop and implement a comprehensive learning and development strategy that aligns with the company goals.
• Design, deliver, and evaluate training programs to enhance employee skills, knowledge, and performance across all hotels.
• Oversee the creation of onboarding programs for new employees to ensure a smooth integration into the company culture.
• Identify training needs through job analysis, performance reviews, and discussion with department heads.
• Monitor and evaluate the effectiveness of training programs and modify them as necessary to ensure continuous improvement.
• Develop, implement, and maintain quality assurance programs to ensure all hotels adhere to the group’s standards.
• Conduct regular audits and inspections across all properties to assess compliance with brand standards, operational procedures, and service quality.
• Stay informed of industry trends and advancements in learning and quality assurance to ensure the group remains competitive.
• Develop and implement guest feedback mechanisms to monitor and respond to guest satisfaction levels.
  

Who are they looking for?

• Bachelor’s degree in hospitality management, Human Resources, Business Administration, or a related field.
• Minimum of 7 years of experience in a learning, development, or quality assurance role within the hospitality industry, with at least 3 years in a senior managerial position.
• Proven experience in developing and implementing training and quality assurance programs.
• Strong leadership, excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
  

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!

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