Director of Leasing & Strategic Partnership

The Director of Leasing & Strategic Partnership is responsible for overseeing property commercial leasing and sales across the multifamily portfolio of Taylor’s Educrest Group. This role involves creating and executing business plans, as well as assessing and shaping the strategic vision for the real estate portfolio. The Director will drive impactful performance by effectively managing lease-up schedules, coordinating with third-party leasing agents and brokers, and facilitating the sale of properties and land within the portfolio.

Additionally, this role requires a deep understanding of market intelligence, including trends and competitive analysis, to inform strategic decision-making. The Director must also possess comprehensive knowledge of the rental, selling processes, and legal frameworks and regulations, ensuring compliance and optimizing both leasing and sales outcomes.

This role will report to the SVP of Student Accommodation, Leasing, and Retail Marketing.

OUTCOME MEASUREMENTS

Achieve average Revenue Growth as Budgeted

Achieve average Gross Yield as Budgeted

To achieve Occupancy as Budgeted

Achieves Tenant Satisfaction as Budgeted

Achieve Time-to-Lease as Budgeted.

Strong Client and Stakeholder Engagement and Buy-In

Completion of assigned projects within timeline and approved budget

KEY RESULT AREAS / RESPONSIBILITIES

Leasing & Sales

• Manages and directs the daily activities of the leasing and sales operations in accordance with organization policies and standards.
• Leading the leasing and sales functions, which include reviewing and negotiating lease and sales transactions and agreements
• Ensure property is rented to fullest capacity and strategies to optimize portfolio value.
• Increase productivity and budgetary performance of the leasing and sales operations department
• Monitors trends for competition in the marketplace.
• Conduct regular strategic networking both internally and externally to build an arms-distance relationship with strategic retail partners and existing partnerships in place across the portfolio.
• Interface with the Legal function (both external and internal) to manage lease and sales preparation, lease comment review, and overall business terms
• Continually monitor and analyse traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc.,
• Ensure regular reporting and updates on progress is available upon request.

Financial

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)
• Prepare annual budgets and income projections in a timely and accurate manner

Administrative/Documentation

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Confirm all leases and sales and corresponding paperwork are completed and ensure all input to software System (timberline) accurately and on a timely basis.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

Tenant Retention

• Deal with tenant concerns and requests on timely basis to ensure resident satisfaction with management.
• Develop and/or implement tenant retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Consistently implement policies of the community.

Tenancy Management & Credit Control & Events

Tenancy Management

• Responsible for tenant management which includes maintaining good landlord and tenant relationship & contact, working through solutions to meet Tenants’ requests
• Monitor all tenants’ requests such as issues relating to change of business operating hours and business sustainability
• Review, evaluate and implement tenancy management and processes are kept in compliance with tenancy SOP and propose for amendments and changes in procedures in ensuring transparency and good governance
• Overseeing the Yield up process of the tenants after the completion of tenancy tenure

Credit Control

• Oversee and responsible for managing all credit control related to tenants and compliance to SOP of the Company & collection escalation process
• Responsible for ensuring receivables are collected timely and in an efficient manner resulting in low delinquency rates
• Liaise with Legal Department/lawyer for any bad debts recovery from Tenants
• Collaborate with customers to facilitate progression of collection activities; monitor collection progress, intervene appropriately to ensure collection actions are focused and efficient
• Extract, consolidate and prepare periodic reports on Occupancy & Collection Status and Departmental Income for Management Meeting and for Business Performance Meeting
• Report on and develop action plans to improve collection KPIs

Events

• Overseeing the Events promotion activities to enhance revenue and potential earnings for Company
• Plan and implement/organize right programs or events for client companies

Minimum Qualification

• Master/Bachelor’s degree in Real Estate Management or equivalent with minimum 10 years of working experience

Related Experience

• Thorough knowledge of leasing management principles, practices, and procedures, including landlord/tenant laws and regulations.
• Proven experience with a strong track record of innovation and goal attainment in complex organizational settings, particularly within global enterprises and matrix organizations.
• Demonstrated ability to lead and manage in dynamic and challenging environments, effectively working through people in multi-cultural settings to achieve shared objectives.
• Excellent command of spoken and written English, with the ability to lead presentations, articulate ideas clearly, and communicate effectively with senior management.
• Experience dealing with senior management and high-level stakeholders, ensuring alignment with strategic goals and fostering strong professional relationships.