Director of Operations

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

As the Director of Operations, you will be responsible for the efficient running of Front Office, Housekeeping, Food & Beverage, and Spa in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Responsibilities may include staff development, scheduling, forecasting and training, ensuring compliance with all operating procedures. The Manager must have strong communication and analytical skills.

Responsibilities

• Lead daily hotel operations to ensure smooth and efficient service
• Champion guest satisfaction and resolve escalated concerns
• Drive financial performance through budget oversight and cost control
• Mentor and develop department heads and team members
• Ensure compliance with brand standards, policies, and safety regulations
• Collaborate on strategic planning and business initiatives
• Build strong relationships with guests, partners, and industry peers
  
  

Qualifications

• Bachelor's degree in Business Management or related discipline
• At least 5 years of relevant experience
• Strong interpersonal and communication skills
• Proven leadership in hotel operations, preferably with a Rooms background
• Strong financial acumen and strategic thinking
• Passion for guest service and team development
• Excellent communication and problem-solving skills
• Commitment to Hyatt’s values and purpose