Duty Manager - Front Office (170851)

Be part of our Shangri-La family!

To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinablau is located just 10 minutes away from the city of Kota Kinabalu, Sabah, Malaysia. It’s a luxurious, tranquil retreat that provides the setting for an amazing tropical gateway. The 498 rooms resort consist of 6 locals' favourite Kota Kinabalu restaurants and bars with spectacular Sabah Golden Sunset at Sunset Bar and Coco-Joe’s Bar & Grill. Owned and operated by the resort a private jetty for islands transfer to Tunku Abdul Rahman Marine Park to experience an amazing snorkelling with tropical fish and corals. Our Chi, The Spa renowned as a picturesque spa in Kota Kinabalu that offers treatments based on a traditional Asian healing philosophies located on the resort’s private spa island.

We welcome talented individuals to join Shangri-La Tanjung Aru, Kota Kinabalu family. We live by Our Beliefs: Do Good, Obsess Over Customer Experience, Own Our Success, Compete To Win and Never Give Up.

We are looking for Duty Manager - Front Office

Job Summary:
Ensures operational efficiency, maximize profits, and enforce quality standards, as well as maintaining high level of staff engagement and guest satisfaction.
Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests’ satisfaction.
Managing all incidents by providing the Management and Department Heads with reports and action taken to avoid future repetition of the incidents such as accident, theft, and complaints.
To ensures maximum safety of guests and employees during emergencies and is thoroughly familiar with available emergency services and the fastest way of obtaining them.
Supervises and guides all staffs to ensure adherence of hotel’s policies and procedures.
Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
Maintains a healthy, reliable, and harmonious working relationship with internal business partners and external stakeholder to achieve business goals.

Requirements:
Possesses a Degree/ Diploma/Certificate in Hospitality Management or equivalent.
Minimum 2 years’ working experience in similar capacity with 5 stars international class hotel.
Fluent in oral and written in English. Able to converse in Mandarin is an added advantage.
Excellence in guest service management, self-motivator, creative and passionate to lead by example.
Good leadership quality who strives and consistently deliver business result.
Able to work flexible hours.
Good in building collaborative partnership with stakeholders within and outside of the organization.

If you are enthusiastic to be part of our family, please send your application with CV and relevant documents to us by 25 February 2025. Only shortlisted candidates will be contacted for interview & selection.