E-Commerce Customer Service Executive

System Consultancy Services Sdn Bhd


Date: 5 hours ago
City: Petaling Jaya
Salary: MYR 2,000 - MYR 2,500 per month
Contract type: Full time
Job Responsibility

Job brief

We are looking for a highly driven E-Commerce Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyerâs journey seamlessly.

You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.

Â

Main Responsibilities

  • Covers all aspect of related e-commerce customer service scope.
  • Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
  • Attracts potential customers by answering product and service questions, suggesting information about other products and services.
  • Assist with placement of orders, refunds, or exchanges
  • Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Able to communicate concisely our company policies to customers

Job Requirements

Job Requirements

  • Diploma or equivalent
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
  • Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Excellent interpersonal communication skill, both verbal and written
  • Motivated, energetic, driven work ethic and ability to use positive language
  • Must be able to work on AFTERNOON & WEEKENDS shift rotation.
  • Fresh graduates are welcome to apply too.

Job Benefits

  • exposure to e-commerce market
  • allowance
  • on the job training
  • career growth

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Associate Business Support Specialist (Mandarin Bilingual)

MSD, Petaling Jaya
1 hour ago
Job DescriptionAssociate Business Support Specialist (Mandarin Bilingual) 8 vacancies available in Malaysia.Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization ensures that employee purchase orders, supplier invoices, and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding,...

Azure Cloud Engineer

NEXTDC, Petaling Jaya
1 hour ago
About us:At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs...

Senior IT Auditor

AkzoNobel, Petaling Jaya
23 hours ago
About AkzoNobelSince 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric...