E-Commerce Customer Service Executive
System Consultancy Services Sdn Bhd
Date: 3 weeks ago
                            City: Petaling Jaya
                                                        Salary:
                            
                                                            MYR 2,000 
                                                                                        -
                                                                                        MYR 2,500
                                                                                        per month
                                                        
                                                        Contract type: Full time
                                                     
                                                
                            Job Responsibility
Job brief
We are looking for a highly driven E-Commerce Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyerâs journey seamlessly.
You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.
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Main Responsibilities
Job Requirements
                    Job brief
We are looking for a highly driven E-Commerce Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyerâs journey seamlessly.
You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.
Â
Main Responsibilities
- Covers all aspect of related e-commerce customer service scope.
- Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Assist with placement of orders, refunds, or exchanges
- Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Able to communicate concisely our company policies to customers
Job Requirements
- Diploma or equivalent
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Excellent interpersonal communication skill, both verbal and written
- Motivated, energetic, driven work ethic and ability to use positive language
- Must be able to work on AFTERNOON & WEEKENDS shift rotation.
- Fresh graduates are welcome to apply too.
- exposure to e-commerce market
- allowance
- on the job training
- career growth
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