E-commerce Operations Assistant

About the role

We are seeking an enthusiastic E-commerce Operations Assistant to join our team at ATP Business Solution Sdn Bhd. This full-time position is based in Ipoh, Perak and will play a crucial role in supporting the day-to-day operations of our growing e-commerce business.

What you'll be doing

• Manage and process customer orders, returns and exchanges in a timely and efficient manner

• Liaise with suppliers and logistics providers to ensure the smooth delivery of products to customers

• Assist with inventory management and stock control, including monitoring stock levels and placing replenishment orders

• Provide excellent customer service by responding to inquiries and resolving any issues or complaints

• Support the creation and updating of product listings and marketing content on our e-commerce platforms

• Collaborate with the wider team to identify and implement process improvements to enhance operational efficiency