E-Commerce Operations & Logistics Specialist

Hepmil Creators' Network (HCN) is a digital creator agency that connects brands with top creators across the SEA region. We help brands reach Millennial and Gen Z audiences through creators’ social platforms, driving impactful engagement and sales.

HCN MY is the sister company of MGAG and a subsidiary of Hepmil Media Group. Powered by Hepmil's servicing expertise and data analytics, we work with creators to launch engaging and hyper-localised content that aligns with brand objectives.

Learn more about HCN at https://www.hepmil.com/

We are currently looking for an E-Commerce Operations & Logistics Specialist to join our growing Social Commerce team. If you have experience running e-commerce operations and are very familiar with logistic processes, this is your opportunity to make an impact in the dynamic and exciting world of e-commerce!

Key Responsibilities:

• Coordinate shipments with vendors, forwarders, and 3PL partners, ensuring proper scheduling, shipping documentation, customs clearance, and compliance with regulations
• Manage air and ocean shipments, resolve product quality issues, and arrange for rework on damaged goods when necessary
• Work closely with our logistic partners on inventory management, and any product returns from customers
• Oversee the purchase of tax stamps, validate customs duties, and ensure the accuracy of shipping documents and associated costs
• Prepare reports including stock reconciliations and handle customs and license renewals
• Manage online marketplace store, and attend customers’ enquiries where needed

The Successful Applicant:

• Bachelor's Degree in Logistics, Supply Chain Management, or any other related fields
• 3-5 years of experience in logistics, warehousing, or supply chain management. Experience in e-commerce store management & customer service is also crucial
• Strong organizational abilities with the capacity to perform under pressure in a dynamic, fast-paced environment
• Detail-oriented, committed to accuracy, and accountable for meeting deadlines
• Additional Information - Immediate start required