Ecommerce Executive

Cason Group Sdn Bhd


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 2,500 - MYR 3,500 per month
Contract type: Full time
Job Responsibility

  • Execute order fulfillments to ensure Service Level Agreements (SLA) are met.
  • Handle operational fulfillments on eCommerce platforms.
  • Manage and respond to customer queries on platforms and across social media accounts.
  • Focus on improving Customer Experience (CX) across platforms with attention to key metrics such as Customer Response Times, Dispute Resolution, and Number of Tickets.
  • Maintain eCommerce platforms.
  • Manage product listings, uploads, and periodic housekeeping.
  • Manage individual shops on marketplaces and websites.
  • Expand and optimize online platforms.
  • Extract insights from platform data to identify and address pain points.
  • Conduct monthly reporting on performance and insights.
  • Test and measure marketing communications, including targeting, messaging, and creatives.
  • Work with creatives on the execution of marketing materials.
  • Assist the team in marketing-related functions.
  • Optimize and execute marketplace and digital ads.
  • Assist in eCommerce campaigns and improve pain points.
  • Execute monthly EDM plans.
  • Assist with marketing efforts and ad hoc tasks assigned by the reporting manager.

Job Requirements

  • Minimum 1-2 years of experience in eCommerce or related fields.
  • Proficient in MS Office, Google Suite systems
  • Committed, energetic, and able to work independently
  • Basic knowledge of marketplaces i.e. Shopee/ Lazada. Shopify a value-add
  • Basic b2c ecommerce knowledge
  • Strong customer focus and dedication to improving the customer journey on company platforms.
  • Proficiency in eCommerce platforms and data analysis tools.
  • Location: Kota Damansara, Petaling Jaya.

Job Benefits

  • Work Life Balance
  • Career Opportunity
  • Training & Development
  • Sustainable Business Practise
  • Birthday Leave & Voucher
  • Medical & Dental Claim

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